Information Systems Technology: IT Technical Support, C.S.C.

Career Studies Certificate
Campuses: Woodbridge

This program is designed for individuals seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Microsoft Help Desk.

Credit for Prior Learning: Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.

Course Curriculum

Below is a table that shows the courses needed to satisfy this program. Please speak with an advisor to ensure you meet your program requirements.

One Year Credits
1st Semester
Choose One
ITE 115 Introduction to Computer Applications and Concepts 3
ITE 119 Information Literacy
ITE 180 Help Desk Support Skills 3
ITN 106 Microcomputer Operating Systems 3
Total 9
2nd Semester
ITE 182 User Support/Help Desk Principles 3
ITN 107 Personal Computer Hardware and Troubleshooting 3
Total 6
Total credits for the Career Studies Certificate = 15
One Year Credits
1st Semester
Choose One
ITE
115
3
Information Literacy
ITE
119
ITE
180
3
ITN
106
3
Total 9
2nd Semester
ITE
182
3
Personal Computer Hardware and Troubleshooting
ITN
107
3
Total 6
Total credits for the Career Studies Certificate = 15

IT courses used for this program may not be more than 10 years old, unless approved by academic dean.

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