Information Systems Technology: IT Technical Support, C.S.C.

Career Studies Certificate
Campuses: Alexandria, Loudoun, Manassas, NOVA Online, Woodbridge

This program is designed for individuals seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Software, A+ Hardware, Network+, Security+ and AWS Certified Cloud Practitioner exams.

Credit for Prior Learning: Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.

Course Curriculum

Below is a table that shows the courses needed to satisfy this program. Please speak with an advisor to ensure you meet your program requirements.

One Year Credits
1st Semester
Choose One
ITE 115 Introduction to Computer Applications and Concepts 3
ITE 119 Information Literacy
ITN 101 Introduction to Network Concepts 3
ITN 106 Microcomputer Operating Systems 3
SDV 101 Orientation to (a Specific Discipline) 1
Total 10
2nd Semester
ITN 107 Personal Computer Hardware and Troubleshooting 3
ITN 257 Cloud Computing: Infrastructure and Services 3
ITN 260 Network Security Basics 3
Total 9
Total credits for the Career Studies Certificate = 19
One Year Credits
1st Semester
Choose One
ITE
115
3
Information Literacy
ITE
119
ITN
101
3
ITN
106
3
Orientation to (a Specific Discipline)
SDV
101
1
Total 10
2nd Semester
Personal Computer Hardware and Troubleshooting
ITN
107
3
Cloud Computing: Infrastructure and Services
ITN
257
3
ITN
260
3
Total 9
Total credits for the Career Studies Certificate = 19

All first-time students must take a one-credit Student Development (SDV) course prior to enrolling in their 16th credit at NOVA.

IT courses used for this program may not be more than 10 years old, unless approved by academic dean.

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